Putting patients first

Putting patients first

“I discovered the service in the middle of the night. Just 70 minutes after making the call, I had been seen by a doctor, prescribed medication and was home again. It was such a relief to be seen and diagnosed so quickly. This is such a fantastic and well-run service and I will be telling everyone who will listen how great it is. THANK YOU!!”
patient who used the GP Out of Hours service in Leeds

“(Your) doctor visited one of our residents. I had the pleasure of dealing with the doctor. He had read the history of the resident and took time to explain the decisions he had made about the resident. I would like to compliment the doctor regarding his patience, attitude and overall demeanour and I would look forward to working with him again .”
– Wakefield nursing home staff member

“Arrived at Wharfedale Hospital 7.45pm and left at 8.15pm after seven year old son  was evaluated for broken arm. During the 30 minutes he was evaluated, had an X-ray, given all clear with just bruising. The Minor Injuries Unit appeared busy but got through everyone quite quickly. Prompt and professional service, staff very caring and attentive. I felt reassurred ….”
– parent of patient attending our Wharfedale Hospital Minor Injuries Unit

“I visited Wakefield walk-in centre. I had just left Pinderfields after an operation four days earlier and the wound was weeping and we were worried about it. We walked into the centre at dinner time had details taken and were asked to take a seat. Within five minutes we were called in to see a nurse who was very kind and professional. They looked at the wound, assured us it was ok and just needed a special dressing which after cleaning the wound, they applied. The nurse also gave us a prescription for more dressings to keep us going, but advised us to return immediately if we were worried. We were so impressed with the service, it is clearly first rate! And we can say the care and service was excellent.”
– patient using our King Street Health Centre, Wakefield