Receptionist – Pontefract UTC

Local Care Direct
Published
22nd July 2021
Location
Pontefract Urgent Treatment Centre, Friarwood Lane, Pontefract, WF8 1PL
Category
Job Type
Job Reference
B0250-21-0016
Department
Out of Hours
Job Location
Wakefield
Salary
£8.91 per hour in hours, £9.05 per hour out of hours
Working pattern
Tuesday, Thursday, Friday & Saturday 22.00-07.59
APPLY HERE
https://beta.jobs.nhs.uk/candidate/jobadvert/B0250-21-0016

Description

Receptionist - Pontefract UTC

Local Care Direct

The closing date is 26 July 2021

Job overview

Local Care Direct delivers a range of primary and urgent healthcare services across West Yorkshire. We have new positions for full-time and part-time Receptionists at Pontefract Urgent Treatment Centre working overnight shifts. If you are interested in working in our friendly, flexible organisation then please apply now.

Salary: £8.91 per hour in hours, £9.05 per hour out of hours

Location: Local Care Direct, Pontefract Urgent Treatment Centre, Friarwood Lane, Pontefract, WF8 1PL

Shifts Available (working across a 4 week rolling rota):

Monday week 2 22.00-07.59

Tuesday weekly 22.00-07.59

Thursday weekly 22.00-07.59

Friday weekly 22.00-07.59

Saturday weekly 22.00-07.59

Main duties of the job

The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.

To achieve this, you will be responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the LCD team including health professionals and any external stakeholders.

About us

A few Benefits of working for Local Care Direct are:

NHS Pensions Scheme

Comprehensive Staff Training programme

Opportunity to pick up additional shifts

Regular salary reviews

Free Flu Jab

Staff Awards

Dedicated friendly teams

Nothing matters to us more than people -The way we treat our patients and the people who work for us; the way we do things and our commitment to keep our promises are what we value most.

We do what we say we will do and we do it well - Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community owned organisation, independent from the NHS and committed to putting patients first.

Internal reference number: LB3056

Job description

JOB DESCRIPTION - Receptionist (Urgent Care)

Reports To: Out of Hours Manager

Location: Pontefract Urgent Treatment Centre

Shifts Available:

Monday week 2 22.00-07.59

Tuesday weekly 22.00-07.59

Thursday weekly 22.00-07.59

Friday weekly 22.00-07.59

Saturday weekly 22.00-07.59

Job Summary:

The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.

To achieve this, you will be responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the LCD team including health professionals and any external stakeholders.

Principle Responsibilities:

1. Receive patients and visitors to the centre in a professional and courteos manner.

2. Book patients onto SystmOne on arrival and show them to the waiting area.

3. Monitoring patient flow and taking action where there are non-attendees and cancellations.

4. Help patients who may be in an emotional state by providing information and reassurance as necessary, elevating issues to clinician on duty if appropriate.

5. Assisting patients who have communication difficulties whilst at the centre and accessing support when identified such as Language Line or facilities for the hard of hearing.

6. To actively promote equality for all patients.

7. Deal with requests from patients and colleagues over the telephone in a timely and courteous manner.

8. Maintain and re-order consumables for the reception and waiting areas.

9. Take delivery of drugs and consumables from base location and ensure appropriate storage in a secure environment.

10. Support the collation of Patient Satisfaction feedback and undertake surveys/audits as required using both manual and computerised data.

11. Ensuring that the Reception and Waiting area is kept clean and tidy at all times.

12. Ensuring that consulting rooms are equipped to agreed standards at all times and this is monitored in line with company policy via the LCD PCC check list, paying due adherence to Infection Prevention and Control guidelines.

13. Completion of Handover report and LCD PCC check list each session .

14. Contributes and makes suggestions for improving service provision.

15. Assisting other members of the team in any tasks believed to be appropriate to your capability.

16. Demonstrates duties to new starters.

17. Completion of LCD PCC check lists.

18. Supporting A & E Departments where agreements are in place.

19. Follows local and organisational policies and procedures within role.

20. Working to standard operating procedures at all times and in particular the Receptionist Standing Operating Procedure (SOP) and Controlled Drugs/Drugs (where held).

21. Learn and understand National Quality Requirements specific to the Reception role and work with Management to achieve them.

22. Knowledge of and adherence to standards as laid down by the Care Quality Commision.

23. Act as ambassador for LCD at all times.

24. Working flexibly to provide cover for colleagues when needed.

25. Assisting in the implementation of any new measures deemed necessary by the Management or Executive.

Health, Safety & Security

  • To report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedures.
  • Ensure compliance with Health and Safety at Work regulations.
  • Ensure Health and Safety legislation and company policy is complied with at all times, including COSHH, Workplace Risk Assessment, manual handling and Control of Infection.
  • Ensure compliance with Infection Prevention and Control guidelines.

Confidentiality

  • Ensure all information relating to patients and staff is managed in accordance with company policy at all times.
  • Ensure maintenance of working Smartcard and adhere to Information Governance guidance of such.

Training

  • Attend all mandatory training sessions and support local and company-wide learning and development activities. Maintain own training record at all times.
  • Actively participate in the performance review process. Performance against clear standards, responsibilities and objectives will be formally assessed through regular 121s with your line manager and an annual Performance & Development Review.

Infection Prevention and Control

  • Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete 2 yearly IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.

Safeguarding

  • Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, detect and report neglect and abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.

Person Specification

Personal attributes

Essential

  • Ability to attend work regularly out of hours.
  • Flexible, willing to work in areas other than main base and adaptable to change.
  • Ability to work alone and also as part of a team.

Desirable

  • Example of ability to stay calm under-pressure.
  • Example showing applicant is willing to go over and above duties to help.

Knowledge

Essential

  • Fluent in English language.
  • Good knowledge of Microsoft Office.

Desirable

  • Knowledge of Safeguarding.
  • Knowledge of conflict resolution strategies.
  • Knowledge of SystmOne.
  • Knowledge of Local Care Direct Services.

Skills

Essential

  • Examples showing applicant has highly developed communication skills verbal, written and telephone.
  • Example showing applicant has ability to understand the need for, and to follow, systems and processes.
  • Good computer skills.
  • Example showing applicant has high levels of accuracy, attention to detail and time management skills.
  • Example showing applicant has ability to problem solve and deal with challenging situations.

Desirable

  • Evidence of knowladge of Health and safety principles.
  • Example showing applicant can recognise and suggest areas for service improvement.

Experience

Essential

  • Experience of working in a busy, public-facing environment.
  • Experience of dealing with confidential information and record keeping.
  • Experience of working in partnership to carry out a role.

Desirable

  • Experience of working in a 24/7 environment.
  • Experience of working in an environment where safeguarding is important.
  • Experience of working in a health related environment.

Qualifications

Desirable

  • NVQ Level 2 in Office Administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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