Telephone Assessment Clinician

Local Care Direct
Local Care Direct, Unit 2, Longbow Close, Huddersfield, Bradley, HD2 1GQ
Job Type
Job Reference
Job Location
£22.43 to £27.90 (Dep on Quals & Exp) + 30% enhancement for working Out of Hours
Working pattern
Monday, Tuesday, Thursday & Friday


Telephone Assessment Clinician

The closing date is 18 April 2024

Job summary

Want to make a difference?

Local Care Direct is a patient-focused social enterprise delivering CQC Good rated NHS services in the Integrated Care System for West Yorkshire. As a member of our clinical team, you will join a fast-paced, innovative organisation that has a strong reputation for doing the right thing and doing it well.

This is a great opportunity, with a workforce of nearly 800 colleagues providing over 25 varied healthcare services, you will increase your experience within the healthcare sector, develop influential networks and make a real difference to your local community by delivering high quality clinical care.

Local Care Direct is pleased to offer a fixed term position for a Telephone Assessment Clinician at our Clinical Hub, working mainly within the Urgent Community Response (UCR) service.

Hourly Rate: £22.43 to £27.90 (Depending on Qualifications and Experience) for working In Hours + 30% enhancement for working Out of Hours

(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all-day Saturday & Sunday)

This position is fixed-term for up to 12 months.

Shifts available (working across a 4 week rolling rota):

  • Monday weekly 14:00-20:00
  • Tuesday weeks 1,2&3 10:00-18:00
  • Tuesday week 4 8:00-14:00
  • Thursday weekly 08:00-20:00
  • Friday weekly 08:00-20:00

Base location: Local Care Direct, Unit 2, Longbow Close, Huddersfield, Bradley, HD2 1GQ

Main duties of the job

The Telephone Assessment Clinician will perform remote consultations for acutely unwell patients.

To fill this exciting role, you will be an experienced advanced clinician (e.g. Physician Associate, Advanced Practitioner or Urgent Care Practitioner) with an interest in complex clinical triage and patient-centred care. You will have experience of making care plans with patients, often with those of a complex nature.

The UCR hub delivers care to acutely unwell patients within a 2-hr timeframe either by a visit from a face-to-face clinician from our partner services, or with advice, prescriptions, or signposting to other services. We work closely with community and hospital services, as well as Yorkshire Ambulance Service.

The UCR hub provides a rapid intervention to provide the support residents need to remain independent and avoid an admission to hospital.

There is also the opportunity to work in our other Clinical Hub services which are rapidly developing, all of which are focused on providing high quality remote urgent and primary care to patients.

About us

We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.

Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.

Benefits of working for Local Care Direct:

  • Employee Assistance Programme
  • Comprehensive Staff Training programme
  • Modern working environment with a positive atmosphere
  • NHS Pensions
  • NHS Discounts (Blue light card)
  • Various hours available in a 24/7 environment
  • Management Support available 24/7
  • Health & Wellbeing group to support staff
  • Supportive and Friendly teams
  • Annual Awards recognising our colleagues amazing contributions

Internal reference number: LB3656

Job description

Job Title: Telephone Assessment Clinician

Base location: Bradley

Line Manager: Head of Contact Centre Operations / Clinical Team Leader

Professionally Accountable to: Clinical Services Manager

Staff Group: All Clinical & Dental Triage Nurses

DBS Check Level Required: Enhanced with Child/Adult Barring due to providing care

Job Purpose

  • To perform as part of a clinical team utilising all available technology to undertake remote consultations for patients of all ages and presentations.
  • To provide evidence based clinical assessment, diagnose, prescribe or arrange a prescription, sign post and give clinical advice.
  • To strive to improve performance and quality in line with Local Care Direct clinical governance and performance review procedures.

Responsibilities and Duties

  1. Clinical
  • Practice within your scope of practice seeking advice from colleagues/GP supervisor where needed.
  • Undertake assessment, diagnosis, treatment/referral and discharge of patients with primary/urgent care needs within clinical competence.
  • Provide clinical mentorship and support to trainee and peer practitioners within the workplace when required.
  • Undertakes a comprehensive assessment using approved clinical assessment tools, evidence-based protocols, guidelines, and professional judgement.
  • Access a range of information to develop a joint plan of care in partnership with the patient and/or carer.
  • Provide advice that is based on current evidence and best practice.
  • Critically evaluate clinical information and advice for validity and reliability
  • Offer the patient/caller the resources to enable them to meet their own health need and access the most appropriate healthcare.
  • Document an accurate record of the consultation and evaluate outcomes.

2. Managerial

  • Show evidence of effective decision making.
  • Manage time effectively and appropriately.
  • Communicate effectively with other agencies and stakeholders.
  • Develop effective interpersonal relationships with others.
  • Demonstrate effective performance within the team.
  • Initiate, manage and respond positively to change.

3. Professional and Educational

  • Participate in audit, evaluation and feedback.
  • Identify and comply with the standards laid down in the registrants Code of Practice.
  • Maintain adherence to mandatory training compliance.
  • Maintain own Continued Professional Development (CPD).
  • Comply with the clinical supervision policy.
  • Exploit professional knowledge, skills and experience to the maximum benefit of the patient/caller.
  • Actively promote, develop and extend the scope of healthcare practice.
  • Understand and observe professional and national guidelines on confidentiality.
  • Reflect on practice and critical incidents using a range of tools, mediums and arenas.
  • Develop own skills and competencies through education, training and development activities related to the current and future demands of the role and when requested to do so.

4. Quality

  • Provides a safe and effective service.
  • Work with the team to improve performance and quality.
  • Participate in the organisations clinical governance and performance review procedures.


  • To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
  • To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
  • To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.


  • To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
  • To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.


  • To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved.


  • To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.


  • To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.


  • Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.


  • Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.


  • Ensure that relevant professional practice is evidence based and current.
  • Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.
  • Ensure that mandatory training is up to date and participate in training as appropriate.
  • Effectively utilise time management, organisational, co-ordination and if required - management skills.
  • Identify own professional development needs through the Personal Development Review process (PDR).

The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

Person Specification



  • Positive & enthusiastic.
  • Self-motivated.
  • Calm & empathetic.
  • Decisive & Assertive.
  • Flexible.

Knowledge / Skills


  • Effective communication skills: verbal, written and non-verbal.
  • Able to make independent clinical decisions.
  • Evidence of good assessment & decision-making skills.
  • Able to manage self and others within a multidisciplinary team.
  • Self-motivated team worker.
  • Demonstrates up-to-date knowledge of clinical practice.
  • Up-to-date knowledge of health agenda (local and national).
  • Understanding of primary care/OOH services.
  • Able to manage time and workload.


  • Develop self and others.
  • Aware of impact of change on self and service.
  • Awareness of the impact of evidence-based practice within healthcare.
  • Keyboard/PC skills.



  • Effective interpersonal skills.
  • Evidence of a range of clinical expertise.
  • Evidence of experience of triage (telephone or face-to-face).
  • Continuing personal and professional development.


  • To have worked in more than one clinical setting.
  • Minimum of 1 years experience in practice post qualification.
  • Experience of working in primary care/ urgent care setting.
  • Experience of managing paediatrics.
  • Experience of managing chronic diseases.
  • Experience of managing geriatrics.
  • Experience of telephone/video remote consultations.



  • One of the following: 1st level Registered Nurse or equivalent professional qualification/registration with a professional body with MSc / Post Graduate diploma in Advanced practice OR Paramedic HPC registration with MSc / Post Graduate diploma in Advanced practice OR Pharmacist GPhC Registration with MSc / Post Grad diploma in Advanced Practice OR BA / BSc Degree prior to undertaking Physician Associate Programme and Graduate of an accredited UK Physician Associate training programme (MSc) with successful completion of National PA Licensing Exam (evidence of six-year recertification exam pass where necessary) and membership of Royal College of Physicians Faculty of Physician Associates.


  • Prescribing qualification.
  • Spotting the sick child qualification.
  • Chronic disease management qualification.
  • Independent & Supplementary Prescribing.



  • Candidates should indicate an acceptance of and commitment to the principles underlying LCDs Equal Opportunities Policy.