Dental Booking Agent – Huddersfield

Dental Booking Agent – Huddersfield

Shifts available twenty-four hours a day, seven days a week including Bank Holidays – Exact shifts will be discussed at interview

Salary: £9.30 per hour

NHS Pension Scheme

Location: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ

The successful applicant will undertake dental call-handling and booking duties. As a key member of the CABS (Clinical Assessment & Booking Service) team they will contribute to the delivery of a quality service and the maintenance of quality standards.

They will have contact with the CABS service maybe directly via a telephone call, in which case it will be necessary to take demographic details and undertake a non-clinical assessment to arrive at a disposition to meet the patient’s need for urgent dental treatment.

The post-holder will be responsible for receiving Dental calls made directly to the CABS service and the accurate input of caller information on to the computer system. Alternatively, some patients will have already gone through a clinical assessment process undertaken by NHS 111, in which case the demographic information and disposition will be available from an ITK (Interoperability Tool Kit) message in the computer system.

The post-holder will be responsible for contacting patients where their details are notified via NHS 111 ITK contact information and book them into available appointments across Yorkshire and Humber, as appropriate, in line with relevant protocols.

PLEASE NOTE THE MINIMUM SHIFT REQUIREMENT IS WORKING AN AVERAGE OF 8 HOURS PER WEEK (OVER A 4 WEEK ROTA) 

To apply for this role please visit www.jobs.nhs.uk and enter ref J168-A-19-2643

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

As we often have many applicants for jobs at Local Care Direct, we regret that we will only be able to contact those applicants who are short-listed for interview. Therefore, if you have not heard from us within 2 weeks of the closing date, then please assume that you have not been short-listed for interview on this occasion.

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