Local Care Direct by numbers and milestones

Key facts and data:

We are a social enterprise with a multi-skilled workforce of nearly 700 people
We serve more than five million patients across Yorkshire and the Humber
We deliver over 20 different services from 17 sites
We help people 24/7, 365 days a year
We responded to 726,093 patient cases between 1st April 2023 and 31st March 2024


  • 2004 – Created by GPs in West Yorkshire from nine co-operatives
  • 2004 – Awarded 15 contracts to provide out of hours services across West Yorkshire
  • 2006 – British Association of Medical Managers Team of the Year
  • 2006 – Expanded to cover South Yorkshire and Lincolnshire
  • 2008 – Awarded a contract for the country’s first GP-led equitable access centre in Bradford
  • 2009 – Expanded primary care business
  • 2012 – Launched partnership with Yorkshire Ambulance Service NHS Trust to deliver NHS111 and urgent care services in West Yorkshire and the Craven District of North Yorkshire
  • 2012 – Developed a new clinical management model of healthcare using ‘Telehealth’ technology for a pilot service in Leeds
  • 2013 – Selected by Skills for Health as a national pilot site for a role modelling project to create a new support role specification for health care providers
  • 2013 – Winner of the 2013 Social Enterprise UK Award for Innovation
  • 2014 – Finalist in Medipex NS Innovation Awards for Software & Telehealth
  • 2016 – Investment and expansion into new offices at Bradley
  • 2017 – Began pilot of the DocAbode App
  • 2017 – Awarded contract to provide clinical support and care to the residents of the Quest Care Homes in Calderdale via video consultation
  • 2018 – Launched first Urgent Treatment Centres in West Yorkshire
  • 2019 – Winner of the HSJ Partnership in Innovation Award for DocAbode
  • 2019 – Awarded the Yorkshire and Humber Dental Clinical Advice and Booking Service contract
  • 2020 – Designed, implemented and delivered new services to help fight the pandemic
  • 2021 – Finalist for the 2021 Social Enterprise UK “Tech for Good” Award for our efforts delivering a new pulse oximetry service
  • 2021 – Supported our local communities through partnerships with Community Foundations
  • 2022 – Finalist in the “Best Not for Profit Working in Partnership with the NHS” category in the  HSJ Partnership Awards 2023 for our partnership with local Trusts to deliver the CMDU service across West Yorkshire

Our leadership team

This is an image of out executive team and board members