Local Care Direct by numbers and milestones

Key facts and data:

  • We are a social enterprise, owned by the community
  • Multi-skilled workforce of more than 700 people
  • Turnover of £26.3m
  • Serving more than two million patients across West and North Yorkshire
  • Operating from 17 centres
  • Open 24/7, 365 days a year
  • More than 525,000 patient contacts per year
  • Supporting 350 practices


  • 2004 – Created by GPs in West Yorkshire from nine co-operatives
  • 2004 – Awarded 15 contracts to provide out of hours services across West Yorkshire
  • 2006 – British Association of Medical Managers Team of the Year
  • 2006 – Expanded to cover South Yorkshire and Lincolnshire
  • 2008 – Awarded a contract for the country’s first GP-led equitable access centre in Bradford
  • 2009 – Expanded primary care business
  • 2012 – Launched partnership with Yorkshire Ambulance Service NHS Trust to deliver NHS111 and urgent care services in West Yorkshire and the Craven District of North Yorkshire
  • 2012 – Developed a new clinical management model of healthcare using ‘Telehealth’ technology for a pilot service in Leeds
  • 2013 – Selected by Skills for Health as a national pilot site for a role modelling project to create a new support role specification for health care providers
  • 2013 – Winner of the 2013 Social Enterprise UK Award for Innovation
  • 2014 – Finalist in Medipex NS Innovation Awards for Software & Telehealth
  • 2016 – Investment and expansion into new offices at Bradley
  • 2017 – Began pilot of the DocAbode App
  • 2017 – Awarded contract to provide clinical support and care to the residents of the Quest Care Homes in Calderdale via video consultation
  • 2018 – Launched first Urgent Treatment Centres in West Yorkshire
  • 2019 – Winner of the HSJ Partnership in Innovation Award for DocAbode
  • 2019 – Awarded the Yorkshire and Humber Dental Clinical Advice and Booking Service contract
  • 2020 – Began supporting our colleagues through the pandemic
  • 2020 – Designed, implemented and delivered new services to help fight the pandemic
  • 2021 – Finalist for the 2021 Social Enterprise UK “Tech for Good” Award for our efforts delivering a new pulse oximetry service
  • 2021 – Supported our local communities through partnerships with Community Foundations

Our leadership team

Dr Georgina Haslam
Chair of the Board

Georgina has had a portfolio career including working as a GP in Bingley, West Yorkshire until 2013. She was acting Clinical Director for Local Care Direct from 2010-11. Read more..

Helen Carr
Chief Executive

Helen leads the executive team to develop strategic plans in association with other partners and to ensure these are delivered and, as an integral member of the Board, reviews performance and oversees effective governance of the company. Read more..

Andrew Nutter
Deputy Chief Executive & Chief Operating Officer

Andrew is a founder member of Local Care Direct who was attracted to social enterprise after a career which had spanned roles in journalism, public relations, general management and consultancy in the public and private sectors. Read more..

Paul Dean
Company Secretary

Paul joined Local Care Direct in April 2019 following a career in Retail Banking. Paul held a number of senior positions across a range of disciplines including Sales, Operations and more recently Risk and Governance. Paul’s primary responsibilities within LCD currently  focus on Board Governance. Read more..

Dr Mutaz Aldawoud
Director of Clinical Innovation

Mutaz works as a General Practitioner in Bradford and holds an MBA with specialism in strategic management in life sciences and healthcare. He joined Local Care Direct in July 2011 as Clinical Lead for Service Innovation. Read more..

Diane Whale
Director of Finance

Diane is responsible for the financial management of the organisation. Read more..

Dawn Harvey
Director of Clinical Governance & Quality

Dawn qualified as a Registered General Nurse in 1987. She joined Local Care Direct in 2011 & has held corporate management roles as Senior Nurse Manager, Clinical Governance Lead & her current role as Director of Clinical Governance & Quality. Read more..