Urgent Community Response (UCR)

The Urgent Community Response (UCR) hub works with the visiting teams to provide a 0-2hour response to patients in their usual place of residence who are experiencing a medical and/or social crisis and are at risk of hospital admission. The Kirklees UCR service is an alliance of different organisations (including Curo Health, Local Authority, Locala, and Local Care Direct). Our UCR hub also supports the front-end onboarding of Calderdale, Wakefield and Leeds UCR services.

Our UCR hub receives all patient referrals for Kirklees and Calderdale, as well as referrals from the Yorkshire Ambulance Service for the Wakefield and Leeds areas. Following non-clinical onboarding, which rules out red flags and checks against service criteria, patients receive remote holistic clinical triage from one of our advanced UCR hub clinicians. Following triage and the assessment of patients’ needs, the patient may be referred to the UCR visiting teams, closed with advice/prescription in our hub or signposted to an alternative appropriate service.

The UCR hub operates 8am-8pm, with the last referral time for visits being 5.30pm. After 5.30pm, the UCR hub offers a hear and treat service for care homes, YAS roadside crews and self-referrals from patients (who have been seen by the service in the last 30 days – note this is only for Kirklees UCR).

Please note that patients are referred into the UCR service via Care homes, their GP Practice, Yorkshire Ambulance Service, NHS111 or other Health and social care practitioners.