We care for people 24 hours a day, 7 days a week, and 365 days a year.

We operate:

  • a central contact centre,
  • two urgent treatment centres (UTC),
  • one walk-in centre,
  • a dental clinical assessment and booking service,
  • 12 primary care centres (PCC), and
  • 18 hybrid vehicles, which our drivers use to take doctors to patients across West Yorkshire.

What is Urgent Primary Care?

Urgent primary care helps patients who have an illness or injury that requires urgent attention but is not a life-threatening situation.

Between 1 April 2022 and 31 March 2023, we provided 21 services to a population of 5.4 million across Yorkshire and the Humber, and 715,922 patient cases came through to our teams. Click on the images below to find out more about our services.

Dental Clinical Assessment & Booking Service

From April 2019, Local Care Direct has been delivering the Dental Clinical Assessment & Booking Service for more than 5 million people across the Yorkshire and the Humber region. Read more..

Emergency Department Streaming

We provide on-site support to Emergency Departments (ED) in Airedale, Calderdale and Huddersfield to help them with patients who attend with a primary care need. Leeds Emergency Departments can also refer people into our Urgent Treatment Centres.

GP/Clinician Out Of Hours

Our Out of Hours service operates when GP Surgeries are closed, providing care primarily through initial remote clinical triage. Patients may be offered a clinical consultation and advice over the telephone if this is appropriate.  Some patients may be offered a face to face appointment in one of our network of local primary care centres or a home visit for the more seriously ill. Read more.

Routine primary care

We help patients access routine primary care by working with colleagues in General Practices. We do this by helping them deliver their extended access in the evenings and weekends, as well as providing daytime cover during emergencies and training.

Urgent Community Response (UCR)

Working with our partners, the UCR service provides a 0-2hour response to patients in their usual place of residence, who are experiencing a health or social crisis and at risk of hospital admission. Read more

Walk-In Services

Local Care Direct provides a range of walk-in facilities across West Yorkshire where patients can choose to attend without an appointment. These services are delivered by experienced, trained multi-disciplinary clinical teams and meet a variety of needs including illness, minor injury and diagnostics.
Read More

We are regulated by the Care Quality Commission (CQC), who is the organisation responsible for ensuring that health and social care services in England provide safe, high-quality care. Our King Street Health Centre was last inspected in January 2019. Our other services were last inspected in March 2021. Please click the image to visit our full reports on the CQC website.