Description
Driver (Evenings, Weekends & Overnights)
The closing date is 06 May 2024
Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We have Part-Time positions available for Drivers in the Kirklees, Dewsbury & Calderdale area working evenings, weekends and overnights driving the Doctor to home visits, or other premises, and for patient transport when required.
Hourly Rate: £11.94 In Hours & £12.94 Out of Hours
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Base Location: Local Care Direct, Unit 2, Longbow Close, Bradley, Huddersfield, HD2 1GQ
Kirklees shifts currently available (across a 4 week rolling rota):
- Tuesday weeks 2&4 19.00-23.59
- Friday weeks 1&3 19.00-23.59
- Friday weeks 2&4 23.59-05.59
- Saturday weeks 2&4 18.00-23.59
- Sunday weeks 1&3 18.00-23.59
- Sunday weeks 1&3 23.59-05.59
Dewsbury shift currently available (across a 4 week rolling rota):
- Sunday weeks 2&4 06.45-12.59
- Sunday weeks 1&3 19.00-23.59
- Sunday weekly 23.59-08.59
Calderdale shift currently available (across a 4 week rolling rota):
- Friday weeks 1&3 23.00-07.59
- Sunday weekly 23.00-07.59
Main duties of the job
All Drivers are responsible to the Out of Hours or Duty Team Manager for driving the Duty Doctor to home visits and to other premises, and for patient transport when needed.
You will be required to drive the Duty Doctor to patient homes within the West Yorkshire area. You will support the Duty Doctor with administrative tasks and the control of drugs to enable them to perform their duties satisfactorily.
You will need a driving licence with no more than 3 points, extensive experience of driving in cities and motorways, both day and night time, together with customer service skills to enable you to work in partnership with the Duty Doctor and colleagues to provide the best standard of care to our patients.
About us
We care about people at Local Care Direct. Together, we act with kindness & respect, fairness & consistency, and honesty & integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber including: a centralised contact centre, GP out of hours services, Urgent Treatment Centres, walk-in facilities, a dental assessment and booking service, as well as a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct:
- Employee Assistance Programme
- Comprehensive Staff Training programme
- Modern working environment with a positive atmosphere
- NHS Pensions
- NHS Discounts (Blue light card)
- Various hours available in a 24/7 environment
- Support available 24/7
- Health & Wellbeing group to support staff
- Supportive and Friendly teams
- Annual Awards focused on raising money to support a local charity
Job description
Job Title: Driver
Team: West Yorkshire Urgent Care
Base Location: Bradley, Huddersfield
Line Manager: Area Manager
DBS Check Level Required: Enhanced with adult & child barring check
Vaccination Requirements:
- Covid19 double vaccination recommended
- This job has been rated as Medium Risk for requiring Hepatitis B immunisation vaccination is recommended, therefore Post Holders will be offered a Hep B immunisation.
- Flu jab recommended and will be offered.
Job Purpose:
All Drivers are responsible to the Area Manager for driving the Duty Doctor to home visits and other premises and for patient transport when needed.
KEY PRINCIPLES
1. Drive the Duty Doctor to home visits and other premises as directed by the Duty Controller/Team Manager.
2. Drive the vehicle in a controlled and calm manner, observing local speed limits and prevailing road conditions.
3. Collect patients from their home address and transport to their appointment, or from appointment to their home address.
4. Ensure that all procedures around the checking and safe keeping of drugs are adhered to.
5. Ensure that the protocols around the booking in and out and usage of controlled drugs are adhered to at all times.
6. Maintain Pharmaceutical records as required by the company
7. Assist the Duty Doctor in any tasks he/she believes to be appropriate to your capability.
8. Ensure that the Duty Doctor has all the information and available equipment to fulfil his/her role.
9. Ensure patient confidentiality is adhered to at all times.
10. Ensure rota details are checked prior to duty so that you and the clinician are ready for the start of the shift.
11. Inform the Contact Centre if not ready for start of shift and enter details on the handover report.
12. Maintaining the cleanliness of your Local Care Direct vehicle.
13. Maintaining vehicle records as required by the company.
14. Ensuring the safety and good working order of their allotted Local Care Direct vehicle and reporting any faults on an LCD Vehicle check list.
15. Ensuring that the workplace is safe and that any potential hazards/problems are reported via a significant event form.
16. Assist with the implementation of any new measures deemed necessary by the management or LCDs Executive.
17. Make the Area Manager / Duty Team Manager aware of any operational issues as they arise that may impact operational service delivery in real time if urgent or via base Handover form if non-urgent.
18. Reporting any faults on SystmOne which includes connectivity for the laptop, to the Contact Centre Controllers and via Handover Report form at base location AND Significant event form if appropriate.
19. Ensure that there is sufficient stationery, pharmaceuticals or injectables in the vehicles or PCCs. Report any issues to the Area Manager via a significant event form.
20. Working to Standard Operating Procedures at all times and in particular the Driver SOP.
21. Working flexibly such as working at another location or different role to support the business needs on occasions i.e. mobile driver could be asked to cover a Patient Transport Service or Receptionist shift subject to them having received the appropriate training.
22. Maintain a valid smartcard and adhere to information governance rules surround such.
23. Maintain and use own NHS/LCD email account for purpose of receiving communications and updates.
24. Learn and understand National Quality Requirements specific to driving role and work with Management to achieve them.
25. Be aware of and understand vehicle tracking system.
26. Have an awareness of CQC and its purpose and support the Organisations continued registration in doing so.
27. Support collection of Patient Satisfaction data when requested to do so.
28. Ensure regular contact with the Contact Centre at start, finish and during session.
HEALTH, SAFETY & SECURITY
- To report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedures.
- Ensure compliance with Health and Safety at Work regulations.
- Ensure Health and Safety legislation and company policy is complied with at all times, including COSHH, Workplace Risk Assessment, manual handling and Control of Infection.
- Ensure compliance with Infection, Prevention and Control guidelines.
COMMUNICATIONS & RELATIONSHIPS
- To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes.
- To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas.
- To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post.
PATIENT CARE
- To ensure that the quality of patient care is firmly at the centre of the organisations objectives and vision.
- To ensure the management and monitoring of the highest standards or safety and quality in the delivery of healthcare and related services, and manage risk within Local Care Direct.
FINANCIAL RESOURCES
- To ensure financial policies and procedures are maintained and the dental budget is adhered to and that best value for money is achieved.
CONFIDENTIALITY
- To operate and ensure the team operates within information governance protocols and that business confidentiality is maintained at all times.
TRAINING
- To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained.
INFECTION PREVENTION AND CONTROL
- Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this.
SAFEGUARDING
- Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures.
MANAGING SELF
- Ensure that all Driver health and licence checks are complied with.
- Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective.
- Ensure that mandatory training is up to date and participate in training as appropriate.
- Effectively utilise time management, organisational, co-ordination and if required - management skills.
- Identify own professional development needs through the Personal Development Review process (PDR).
The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.
Person Specification
Qualifications
Essential
- Driving licence with 3 points or less.
- Able to Pass a medical to Group/Class 1 standard within 3 months of commencing employment.
Desirable
- Clean driving licence.
- Advanced Driving Qualification.
Experience
Essential
- Extensive (5 years plus) driving experience in a manual vehicle.
- Frequent motorway and city driving experience.
Desirable
- Previous employment experience working in a 24/7 environment.
- Previous employment experience working in an environment where safeguarding is important.
- Previous employment experience of dealing with confidential information & record keeping.
Skills
Essential
- Able to achieve the required score on the Driver Online Risk Assessment or successfully complete the Driver Assessment within 3 months of commencing employment.
- Ability to understand the need for, and to follow, systems and procedures.
- Basic computer skills.
Desirable
- Health and safety principles.
- Good communication skills (verbal and written).
- Good customer service skills.
Knowledge
Essential
- Fluent in English language.
- Good geographical knowledge of West Yorkshire.
Desirable
- Knowledge of Safeguarding.
- Knowledge of conflict resolution strategies.
- Knowledge of Local Care Direct services.
Personal attributes
Essential
- Ability to attend work regularly out of hours.
- Flexible, willing to work in areas other than main base and adaptable to change.
- Approachable and positive.
- Ability to work alone and also as part of a team.
Desirable
- Stays calm under pressure.