Key facts and data:

  • We are a social enterprise, owned by the community
  • Multi-skilled workforce of more than 750 people
  • Turnover of £20m
  • Serving more than two million patients across West and North Yorkshire
  • Operating from 19 centres
  • Open 24/7, 365 days a year
  • More than 300,000 patient contacts per year
  • Supporting 350 practices

History:

  • 2004 – created by GPs in West Yorkshire from nine co-operatives
  • 2004 – wins 15 contracts to provide out of hours services across West Yorkshire
  • 2006 – British Association of Medical Managers Team of the Year
  • 2006 – expands to cover South Yorkshire and Lincolnshire
  • 2008 – wins a contract for the country’s first GP-led equitable access centre in Bradford
  • 2009 – expands primary care business
  • 2012 – launches partnership with Yorkshire Ambulance Service NHS Trust to deliver NHS111 and urgent care services in West Yorkshire and the Craven District of North Yorkshire
  • 2012 – develops a new clinical management model of healthcare using ‘Telehealth’ technology for a pilot service in Leeds
  • 2013 – selected by Skills for Health as a national pilot site for a role modelling project to create a new support role specification for health care providers
  • 2013 – winner of the 2013 Social Enterprise UK Award for Innovation
  • 2014 – finalist in Medipex NS Innovation Awards for Software & Telehealth
  • 2016 – Investment and expansion into new offices at Bradley
  • 2017 – Pilot of the DocAbode App
  • 2017 – Won contract to provide clinical support and care to the residents of the Quest Care Homes in Calderdale via video consultation
  • 2018 – Launched first Urgent Treatment Centres in West Yorkshire
  • 2019- Winner of the HSJ Partnership in Innovation Award for DocAbode
  • 2019 – Awarded the Yorkshire and Humber Dental Clinical Advice and Booking Service contract